Balance Brain and Body, PLLC Privacy Policy

PLEASE READ THIS PRIVACY POLICY CAREFULLY AND IN ITS ENTIRETY BEFORE USING balance-brain-body.com (HEREINAFTER REFERRED TO AS THE "SITE").

This Privacy Policy is here to help those who are concerned with how their information is collected, used, and protected online. The following describes what type of information we collect, how we use it, and what measures we take to protect your privacy.

If you have any questions about this Privacy Policy, please contact:

If you do NOT agree with the terms of this Privacy Policy, please do not use or browse the Site.

1. Definitions

• "Company", "We", "I", "Our", or "Us"
  refers to Balance Brain and Body, PLLC and the website balance-brain-body.com.
• "Content"
  means all written, visual, audio, or video material on the Site, including emails sent by Balance Brain and Body PLLC or hannahhrshields@gmail.com, and downloadable materials, courses, graphics, guides, documents, worksheets, and other resources.
• "Personal Information"
  means data that identifies or can be used to identify you, such as your name, email address, phone number, mailing address, payment information, device information, or browsing activity.
• "Site, Courses, Services, and/or Products"
  refers to all content, programs, virtual consultations, in-person services, educational materials, guides, assessments, scheduling systems, and all offerings available on the Site.
• "Site"
  means balance-brain-body.com and any sub-pages, landing pages, forms, and associated pages.
• "You" or "Your"
  refers to the user, customer, visitor, or viewer of the Site.

2. Company Statement

The Site and its Content are owned by Balance Brain and Body, PLLC and Hannah Shields. We are committed to protecting your Personal Information and only collect and use your data as outlined in this Privacy Policy.

3. What Personal Information Do We Collect?

Personal Information You Voluntarily Provide

You may be asked to enter Personal Information when you:

• Register or book an appointment
• Purchase a program or service
• Complete a form
• Download resources
• Contact us
• Request support
• Join our email list

This may include:

• Name
• Email address
• Phone number
• Mailing address
• Payment information
• Health-related information voluntarily provided for scheduling or consultations

We use this information to deliver services, customize your experience, improve offerings, and communicate with you.

Personal Information Automatically Collected

We may use third-party tools (e.g., Google Analytics) to collect information such as:

• IP address (with general location)
• Device type
• Browser type
• Pages viewed
• Time spent on the Site
• Click behavior

This is used solely for analytics and Site improvement.

4. Correcting or Updating Personal Information

If your Personal Information is incorrect, outdated, or requires updating, email: hannahhrshields@gmail.com. We will make corrections once verified and legitimate.

5. When Do We Collect Personal Information?

We collect Personal Information when you:

• Browse the Site
• Make a purchase
• Enroll in a program
• Subscribe to emails
• Fill out forms
• Download resources
• Engage with content or advertisements

Email Consent Rules

Outside the EU: By subscribing or purchasing, you are automatically added to our email list. You may unsubscribe anytime.

Within the EU: You will only be added to our list if you explicitly consent.

Unsubscribe via the link in email footers or contact hannahhrshields@gmail.com.

6. How We Use Your Information

We use Personal Information to:

• Personalize your experience
• Improve the Site and services
• Respond to customer service requests
• Process your transactions
• Send updates, reminders, service information, and newsletters
• Tailor paid advertisements on social media
• Improve marketing and user experience

7. Do We Share Your Information?

We do not sell your Personal Information.

We may share your information only:

• With service providers assisting with business operations (email platforms, scheduling systems, payment processors, analytics tools)
• With legal authorities if required by law
• With social media platforms to deliver advertisements
• With contractors or subcontractors assisting with business functions
• For safety, legal compliance, or fraud prevention

Non-identifiable visitor data may be shared for marketing or analytics.

8. How We Protect Your Information

The Site uses commercial security measures including:

• SSL encryption
• Secure payment gateways (we do not store credit card info)
• Limited access to Personal Information
• Malware and security scanning

Despite our efforts, no online system is entirely risk-free. You acknowledge these inherent risks by using the Site.

9. Cookies & Social Media Pixels

We use cookies to:

• Track Site usage
• Improve user experience
• Process shopping cart functions
• Personalize content and ads
• Collect aggregate analytics data

You can disable cookies in your browser, but some Site features may not function.

We also use social media pixels (e.g., Facebook, Instagram) to track interaction and tailor future advertising.

10. Third-Party Links

We may link to external websites.

We are not responsible for:

• Their content
• Their privacy policies
• Any damages resulting from their use

Report issues by emailing hannahhrshields@gmail.com.

11. Login Credentials

If the Site requires login credentials:

• Keep your username and password confidential
• Do not share them
• Notify us immediately if unauthorized use occurs

We are not liable for losses due to compromised login information.

12. Google Tools & Advertising

We may use:

• Google Analytics
• Demographics & Interest Reporting
• Third-party advertising tools

You may opt out via Google Ad Settings or the Network Advertising Initiative.

13. California Online Privacy Protection Act (CalOPPA)

We agree to:

• Allow anonymous Site browsing
• Provide a clearly visible Privacy Policy link
• Notify users of policy changes (updated date at bottom)

14. Children's Online Privacy Protection Act (COPPA)

We do not knowingly collect information from children under 13. If you believe a child has provided Personal Information, contact us immediately.

15. Data Breach Procedures

In the event of a known data breach, we will notify affected users via email within 5 business days.

16. CAN-SPAM Act Compliance

We agree to:

• Not use misleading headers or subjects
• Include our physical mailing address
• Honor unsubscribe requests promptly
• Monitor third-party email services

Unsubscribe anytime via the link in emails or by contacting hannahhrshields@gmail.com.

17. GDPR Rights (EU Residents)

If you are located in the EU, you have rights to:

• Request access to your data
• Request correction or deletion
• Withdraw consent
• Lodge a complaint
• Request data portability
• Know how long your data is stored

Email requests to hannahhrshields@gmail.com.

18. Contact Us

For questions regarding this Privacy Policy: